1
Contact us
Call us or fill in the online form as soon as you have reported the damage to the insurer. You do not need to wait for the claim to be finalised.
Replacement car
Free replacement car while yours is being repaired
Were you hit and it wasn't your fault? The law entitles you to a replacement vehicle for the entire duration of the repair, at no cost to you. Enterprise is Here for It: we handle the entire process and get you back on the road as quickly as possible.
Request a replacement car →No costs. No unnecessary trips.
Your legal right
Not at fault? The cost is 100% covered by the other driver's insurer
If your vehicle was damaged in an accident that was not your fault, you do not have to pay anything for a replacement car.
Under ASF Norm no. 18/2022, amending Norm 20/2017, Art. 25 - Loss of Use, the at-fault driver's insurance company is legally required to cover the full cost of the replacement vehicle for as long as your car is being repaired.
What this means for you
- Zero costs to you - no deposit, no guarantee, no hidden fees.
- Unlimited mileage within Romania.
- New, diverse fleet - you receive a car from a comparable class to yours.
- We deal directly with the insurer - no paperwork, no queuing for you.
How it works
How to get your replacement car in 3 steps
The process is simple: contact us, we prepare the file and coordinate delivery of the replacement vehicle.
2
Prepare the documents
You will need proof of damage notification, the damage assessment report, copy of ID and driving licence, copy of vehicle registration certificate, and the agreed accident report or police report.
3
Receive the replacement car
Enterprise coordinates directly with the repair shop and the insurer. Your replacement car is delivered to your address or to the workshop, with no unnecessary trips.
Eligibility and duration
When and for how long do you receive a replacement car?
The covered period depends on the condition of your damaged vehicle. Here is what the law provides:
Damaged vehicle, repairable
If your car can be repaired, the replacement vehicle is covered for the entire period including:
- The period between damage notification and the insurer's damage assessment, when your vehicle cannot be driven.
- Up to 3 working days to arrange entry to the repair shop, counted from the date of the assessment.
- The full repair period, from the signing of the workshop entry documents until the car is released from repair.
Total economic loss
If the insurer classifies the damage as a total loss, the replacement car is covered from the date of damage notification until the insurer submits the compensation offer to you.
Important: ASF Norm 18/2022 applies to RCA policies issued after 08.09.2022. If the at-fault driver's policy was issued before this date, the norm does not apply retroactively.
Fleet
A fresh fleet for every need - from city cars to SUVs
We operate a diverse, constantly renewed fleet nationwide. You will receive a car from a class comparable to your own, so you can maintain your routine without compromise.
Model availability may vary by location and period.
Talk to a consultant →
| Class | Model examples |
|---|---|
| Economy | Dacia Sandero, Renault Clio, Peugeot 208, VW Polo |
| Compact | Toyota Corolla Hybrid Hatchback, Renault Megane, Fiat Tipo |
| Intermediate | Toyota Corolla Hybrid Sedan, Renault Megane Estate |
| Compact SUV | Toyota C-HR Hybrid, Ford Puma, Dacia Duster 4x4, Toyota RAV4, Ford Kuga |
| Wagon | Dacia Jogger 5 and 7 seats |
| Vans | Renault Trafic 9 seats, Ford Transit Custom |
Why Enterprise
Enterprise is Here for It - wherever you need us, whenever you need us
An accident is stressful enough. That is why Enterprise does not leave you to navigate the insurance bureaucracy alone. We handle the communication with the insurer, manage the paperwork and deliver your replacement car quickly and without hassle.
- Founded in 2001, part of the Eurolines Group.
- Nationwide presence, with locations across Romania.
- Continuously renewed fleet: new, clean, reliable vehicles.
- The price you see is the price you pay, with no hidden fees.
- Dedicated replacement car service: +40 788.998.877 | masinadeschimb@enterprise.ro
FAQ
Frequently asked questions about the replacement car
Do I have to pay for the replacement car?
No. Enterprise invoices the rental cost directly to the at-fault driver's insurer. There is no deposit, guarantee or any fee for you to pay.
What documents do I need to receive a replacement car?
You will need proof of damage notification, damage assessment report, workshop entry/exit record, copy of vehicle registration, copy of ID and driving licence, agreed accident report or police report.
How long can I keep the replacement car?
For the full duration of the repair, calculated under Norm 18/2022: from damage notification, through the assessment and organisation phase, until your car leaves the workshop. For total loss cases, coverage runs from damage notification until receipt of the compensation offer.
Can I choose any repair shop?
Yes. You are completely free to choose your preferred repair workshop. There is no requirement to use a specific network.
Am I entitled to a replacement car if I use my own CASCO insurance?
Yes, provided a subrogation claim is made against the at-fault driver's RCA policy.
What car will I receive?
A car from a class comparable to yours - economy, compact, SUV or van - from our new, nationwide fleet.
Does it matter which insurer the at-fault driver is with?
No. As long as the RCA policy is issued by a company authorised to operate in Romania, it does not matter.
Which law governs this service?
ASF Norm no. 20/2017, Art. 25 - Loss of Use, as amended by Norm 18/2022, applicable to policies issued after 08.09.2022.
Your car is at the workshop after an accident that wasn't your fault?
The law guarantees you a free replacement car for the entire repair period. Enterprise is Here for It - request yours now.
